Covid policies
During this terrible pandemic, we want to assure you that our highest priority is to the safety and well being of our clients and staff. If anyone is feeling unwell for any reason, please stay home and reschedule. You will be turned away if you arrive with any Symptoms and will be charged the cancelation fee.
KNOW BEFORE YOU GO
1. Everyone must Fill out the Covid-19 consent form.
2. To limit exposure with other guests, please Arrive no earlier or later than 10min of your appt. Arriving later will cut into the scheduled lashing time.
3. Please arrive at your appt by yourself. No additional guests are allowed to wait in the lobby. (Unless you require a caretaker)
4. There will be No blanket service, so please bring a sweater in case it gets chilly.
5. The building is closed to the general public so please call or text the salon when you arrive and someone will welcome you in.
6. We will no longer be accepting cash. Please make sure the credit card you use to make the appt. will be the same card that we charge the service to. Gratuity may be added on that card during checkout. We also accept Venmo, PayPal, Zelle. and Apple pay for tips and services.
STRICT CDC Safety Measures:
1. Mandatory touch-free Temperature checks
2. Face mask must be worn at all times
3. Hepa Air filtration system to remove germs and help ventilate the air.
4. Hand Sanitization stations throughout the salon
5. We have staggered our appointment times to reduce traffic flow.
While always clean and tidy, we have added extra precautions to maintain the highest level of sanitation between each client’s visits.
1. Disposable bed and pillow coverings,
2. Disinfecting spray and wipe of equipment, tools, door handles, and iPad
3. Appointment times will be increased by 20 minutes to allow for thorough
sanitation in between clients.
We will continue to monitor the situation closely and follow the guidance provided by the Centers for Disease Control and Prevention. We encourage you to do the same. Be informed, know the symptoms, be proactive, and safe.
GENERAL BOOKING INFO
If you have to reschedule due to COVID and your appointment is in less than 24hrs, we will charge the card and save that credit for future use. DO NOT ATTEMPT TO COME IN IF YOU FEEL ANY SYMPTOMS. YOU WILL BE TURNED AWAY AND CHARGED THE FULL AMOUNT. We are all in this together. Be informed, know the symptoms, be proactive, and safe.
Together, we can stay healthy and beautiful.
CANCELLATIONS
Since all appointments are reserved for you, we ask that you guarantee all bookings with a credit card. If you have to reschedule or cancel your appointment, we require that you notify us 24 hours in advance. Cancellations made within 24 hours of an appointment on the previous business day will incur a 50% fee of the scheduled service cost. Cancellation made on the same-day or “NO SHOWS” will incur 100% of the service fee. The fees go directly to the talented Technicians for their time and for the lost potential of another client booking for that time slot. Thank you for your understanding.
NEW CLIENT TOUCH UP
New Client Touch Up is for those who come from another spa within 2-3 weeks. If it has passed 3 weeks, please choose another service for New Clients.
Returning Client services are for those clients who last visited between 5 weeks to 6 months. Anything earlier than 5 weeks, please choose a touch up option. Anything over 6 months, please choose a new client service.
DAY OF APPOINTMENT
Please arrive on time for your appointment to ensure you receive your full service. If you are running more than 15 minutes late, please keep in mind that we may have to reschedule your appointment. If no one picks up the phone, please use our messaging service on the bottom right of the screen.
**For lash extension appointments, please remove any contact lenses and all eye makeup before your appointment.** Arriving with eye makeup on, especially heavy mascara, may shorten the time designated for your lash application, and may prevent lash extensions from properly adhering to your lashes.
TO CLIENTS WANTING TO GET LASHES BEFORE THEIR WEDDING
We here at LashSpot SF recommend getting lashes 3 weeks before the date of the wedding. There are cases where clients have had a reaction after getting lashes put on. So we do endorse getting the initial application 3 weeks before hand then getting a touch up before the wedding so that your lashes are as full as possible and to minimize the chance that a reaction occurs before the big day. These cases scarcely happen, but it is important to take the necessary precautions.